QUALITY POLICY
- To satisfy our members by meeting their needs and expectations to make a contribution to regional and national economic development
- To prioritize the sense of Social responsibility in our relationships with our partners
- To dynamise our Quality Management System, which is the indication of our corporateness, within our Exchange and hence get it internalised, and to ensure its continuous improvement
- To increase our corporate performance by maintaining continuous improvement of our employees’ competencies
- To continuously improve the Quality Management System in the light of developments and in the line of recent targets
- To provide all such services with a contemporary manner of rule and within the frame of Corporate Governance Principles
FINANCIAL MANAGEMENT POLICY
- Within the frame of the legislation being governed, the Exchange enhances its financial resources through interests and funds.
- Management of the financial resources is executed through reliable-information-based decisions, therefore a competent expert is employed within the Exchange,
- Access to any kind of information or data needed is made available by the exchange.
SOCIAL RESPONSIBILITY POLICY
- The Exchange gives importance to social responsibility projects in order to provide contribution to the regional development.
- Takes a pioneering role in social responsibility projects within its province.
- Pays strict attention to fulfil its social and environmental responsibilities to the local community in concerted cooperation with its members, employees, public institutions, non-governmental organisations and other partners.
HUMAN RESOURCES POLICY
- The Exchange is aware that the principal source that determines its corporate performance is the human resources. Therefore, assigns right persons to the right positions.
- Aydın Commodity Exchange is well aware of the positive contribution of orientation and rotation practices to the corporate performance.
- We monitor the performances of our employees through the employee performance management system, developed and makes the necessary improvements.
- Makes career planning together with own employees and provides training opportunities they need.
COMMUNICATION AND PUBLICATION POLICY
- The Exchange effectively uses any and all media tools as a communication media particularly website, electronic mail, sms, etc.
- Efficiently uses the written and visual media to introduce its services to its members and to any and all related parties.
- Way of media coverage (local/national press conferences, press releases, interviews, participation in TV programs, etc.) is designated in accordance with the board decision.
- It properly maintains its relationships with the press at board level.
- Sets up a distinct department to ensure the continuity of its relationships with written and visual press.
INFORMATION TECHNOLOGIES POLICY
- Aydın Commodity Exchange considers information technologies as the sole means of efficiency
- Qualifies IT as a strategic area
- Aydın Commodity Exchange has already initiated the studies on IT situation analysis whereby a course for IT be determined.
MEMBER RELATIONSHIP POLICY
- The Exchange gives particular importance to our members’ needs and expectations for the improvement of own services.
- It established the necessary mechanism and system to properly identify our members’ needs and expectations
- Developed the needed method to keep member information up-dated
- IAydın Commodity Exchange pays almost care for the confidentiality and security of our members’ information
- Incorporates all needs and expectations of our members as a “member requirement” to increase member satisfaction.
CUSTOMER SATISFACTION POLICY
ATB, with a customer-oriented service manner and within the legal framework, commits an open-to-progress customer satisfaction system whereby our customer may easily communicate their suggestions, complaints and information requests and such notifications be handled, evaluated and concluded promptly, effectively, earnestly and fairly.