Our Policies

QUALITY POLICY

To satisfy our members by meeting their needs and expectations to make a contribution to regional and national economic development
To prioritize the sense of Social responsibility in our relationships with our partners
To dynamise our Quality Management System, which is the indication of our corporateness, within our Exchange and hence get it internalised, and to ensure its continuous improvement
To increase our corporate performance by maintaining continuous improvement of our employees’ competencies
To continuously improve the Quality Management System in the light of developments and in the line of recent targets
To provide all such services with a contemporary manner of rule and within the frame of Corporate Governance Principles

FINANCIAL MANAGEMENT POLICY

Within the frame of the legislation being governed, the Exchange enhances its financial resources through interests and funds.
Management of the financial resources is executed through reliable-information-based decisions, therefore a competent expert is employed within the Exchange,
Access to any kind of information or data needed is made available by the exchange.

SOCIAL RESPONSIBILITY POLICY

The Exchange gives importance to social responsibility projects in order to provide contribution to the regional development.
Takes a pioneering role in social responsibility projects within its province.
Pays strict attention to fulfil its social and environmental responsibilities to the local community in concerted cooperation with its members, employees, public institutions, non-governmental organisations and other partners.

HUMAN RESOURCES POLICY

The Exchange is aware that the principal source that determines its corporate performance is the human resources. Therefore, assigns right persons to the right positions.
Aydın Commodity Exchange is well aware of the positive contribution of orientation and rotation practices to the corporate performance.
We monitor the performances of our employees through the employee performance management system, developed and makes the necessary improvements.
Makes career planning together with own employees and provides training opportunities they need.

COMMUNICATION AND PUBLICATION POLICY

The Exchange effectively uses any and all media tools as a communication media particularly website, electronic mail, sms, etc.
Efficiently uses the written and visual media to introduce its services to its members and to any and all related parties.
Way of media coverage (local/national press conferences, press releases, interviews, participation in TV programs, etc.) is designated in accordance with the board decision.
It properly maintains its relationships with the press at board level.
Sets up a distinct department to ensure the continuity of its relationships with written and visual press.

INFORMATION TECHNOLOGIES POLICY

Aydın Commodity Exchange considers information technologies as the sole means of efficiency
Qualifies IT as a strategic area
Aydın Commodity Exchange has already initiated the studies on IT situation analysis whereby a course for IT be determined.

MEMBER RELATIONSHIP POLICY

The Exchange gives particular importance to our members’ needs and expectations for the improvement of own services.
It established the necessary mechanism and system to properly identify our members’ needs and expectations
Developed the needed method to keep member information up-dated
IAydın Commodity Exchange pays almost care for the confidentiality and security of our members’ information
Incorporates all needs and expectations of our members as a “member requirement” to increase member satisfaction.

CUSTOMER SATISFACTION POLICY
ATB, with a customer-oriented service manner and within the legal framework, commits an open-to-progress customer satisfaction system whereby our customer may easily communicate their suggestions, complaints and information requests and such notifications be handled, evaluated and concluded promptly, effectively, earnestly and fairly.

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